Service Delivery Plans 2023/24

The Council is committed to achieving its corporate objectives and to improving the economy, efficiency and effectiveness of its services.

The Service Delivery Plan is the public facing expression of our approach to performance management. The purpose of the Service Delivery Plan is to describe what we will be doing to deliver on our duty to secure continuous improvement. It sets out the areas of improvement we will be focusing on during the coming year and explains are rationale for doing so.

ServiceAnnual PlanSix Month Progress ReportsEnd of Year Reports
Building ControlBuilding Control Service Delivery Plan 2023/24 (PDF)  
Communities and PartnershipsCommunities and Partnerships Service Delivery Plan 2023/24 (PDF)  
CommunicationsCommunications Service Delivery Plan 2023/24 (PDF)  
Customer Services Customer Services Delivery Plan 2023/24 (PDF)  
Democratic Services Democratic Services Service Delivery Plan 2023/24 (PDF)  
Economic DevelopmentEconomic Development Service Delivery Plan 2023/24 (PDF)  
Environmental Services Environmental Services Service Delivery Plan 2023/24 (PDF)  
Financial ServicesFinancial Services Service Delivery Plan 2023/24 (PDF)  
Housing and Community SafetyHousing and Community Safety Service Delivery Plan 2023/24 (PDF)  
Human ResourcesHuman Resources Service Delivery Plan 2023/34 (PDF)  
ICT ServicesICT Services Delivery Plan 2023/24 (PDF)  
Infrastructure and Strategic HousingInfrastructure and Strategic Housing Service Delivery Plan 2023/24 (PDF)  
Legal Services Legal Services Service Delivery Plan 2023/24 (PDF)  
Leisure Services Leisure Services Service Delivery Plan 2023/24 (PDF)  
Licensing Licensing Service Delivery Plan 2023/24 (PDF)  
Open Spaces and FacilitiesOpen Spaces and Facilities Service Delivery Plan 2023/24 (PDF)  
Planning Services Planning Services Service Delivery Plan 2023/24 (PDF)  
Reprographics Reprographics Service Delivery Plan 2023/24 (PDF)  
Strategic PlanningStrategic Planning Service Delivery Plan 2023/24 (PDF)  
Waste Services Waste Services 2023/24 (PDF)