Assisted Digital Support

To claim Universal Credit you will need to submit and manage your claim online, and check your online journal regularly.  

If you are happy going online but do not have reliable internet access or access to a computer, tablet or smartphone, we have computers with free internet access available at the Council’s offices in Ely. They are also available at your local library and Jobcentre.

If you lack confidence, digital skills or are worried about making and managing your Universal Credit Claim online our Customer Services Team are on hand in Ely to help and support you.  

Please call to 01353 665555 to discuss further or make an appointment.

In exceptional circumstances, where support from the Council or a friend or family is not a reasonable option, a claim can be made over the telephone.

For extensive support making and managing your Universal Credit claim call 0800 328 5644.