Contact Customer Services

Do it online 

You can use our self service portal (external link)to pay for it, apply for it and report it online. If you query does not fall under these categories you can also contact us 24 hours a day using our online form below, your communication with us will be dealt with in accordance with ECDC's Privacy Notice:

You can also view, comment or object to planning applications


Contact us on 01353 665555.
We are open Monday to Thursday 8:45am to 5:00pm, Friday 8:45am to 4:30pm.


Email us at

Media and press enquiries:

In person

Our Customer Service Centre can be found at The Grange, Nutholt Lane, Ely CB7 4EE.

Opening Times: Monday to Thursday 8:45am to 5:00pm, Friday 8:45am to 4:30pm.

By post

Write to us at:-

East Cambridgeshire District Council. The Grange, Nutholt Lane, Ely, Cambridgeshire, CB7 4EE

In emergencies (outside office hours)

Outside of office hours and public holidays: emergency calls, including lost and stray dogs: 07710 978900  Please note we will only respond to stray dogs found in our area.

For all emergencies relating to roads or pathways  please call 101