ACAS Helpline and Complaints

Help and advice for workers and employers on rights and obligations at work 

Acas helpline and other resources 

You can: 

Acas ​​​​​​telephone helpline: 0300 123 1100 

Acas telephone line helpline opening hours: Monday to Friday 8:00am to 6:00pm 

Acas provides free and confidential advice to employers, employees and their representatives on employment rights, best practice and policies, and resolving workplace conflict. The helpline has a free translation service for over 100 languages. 

You can ask Acas about: 

Complaints 

You can make a complaint about your employer or employment agency, or complain on behalf of someone else. 

Your complaint will be directed to: 

  • HM Revenue and Customs (HMRC), if it is about the National Minimum Wage 

  • Employment Agency Standards inspectorate, if it is about employment agency legislation (except Agency Worker Regulations) 

  • Gangmasters and Labour Abuse Authority (GLAA), if it is about agency workers in agriculture, horticulture, shellfish gathering or associated processing and packaging 

  • Health and Safety Executive (HSE), if it is about working time issues, including maximum weekly working hours 

  • the Agricultural Wages Team in the Rural Payments Agency, if it is about agricultural wages 

For further information