New to the area?

If you have just moved, or are about to move, you can request a new customer pack.

This will include wheeled bins (if no wheeled bins have been left at your property; please note there might be a delivery and administration charge for residents in new build properties), a supply of black waste sacks and a collections calendar.

Your welcome pack will be delivered within ten working days of your moving date (if you have not moved in yet) or of your request date (if you have already moved in).

New build homes

It is the house owner's responsibility to pay for the delivery (including the administration) of their bin delivery to new properties, if the developer has not done so.

The current delivery and administration charge for a set of blue and green lidded wheeled bins is £60.50.

Once your bins have been delivered, it is your responsibility to keep them safe. You should mark them clearly with your house name or number to prevent them from going missing or being stolen.

Wheeled bins remain the property of East Cambs District Council and must be left at your property, if you move out.