In some areas freezing temperatures may cause green waste to stick to the inside of green lidded bins. Crew members will try their best to remove this however, should material not come out, crews will leave a tag explaining that they have made an attempt to empty the bin. We are unable to return in these circumstances but will attempt to empty the bin again on the next scheduled collection.
You can help reduce the chances of bins freezing by keeping the lid closed and if possible storing the bin in a garage, shed, etc. until the morning of collection.
We do NOT advise resident to lean in bins to loosen material as this may result in accidents occurring.