Home Visits

Home visit to check your benefit payment

You may get a visit from a Department for Work and Pensions (DWP) officer to check that your benefit payment is correct. The reason for the visit is to collect national statistics on the benefits system.
A Performance Measurement review officer may visit you if you’re claiming:
  • Employment and Support Allowance
  • Housing Benefit
  • Jobseeker’s Allowance (JSA)
  • Pension Credit
  • Personal Independence Payment (PIP)
  • Universal Credit
Your name is selected at random to be checked. You’ll get a letter in advance telling you about the visit.

Check their identity

You can check the identity of the Performance Measurement review officer by:
  • asking to see their photo identity card
  • calling the Business Support Team and giving the review officer’s name

Business Support Team

Telephone: 0191 216 8050
NGT text relay (if you cannot hear or speak on the phone): 18001 then 0191 216 8050
Monday to Friday, 9am to 5pm
Find out about call charges https://www.gov.uk/call-charges

What to expect

The officer will interview you in your home and will want to see 2 forms of identification.
You can reschedule the visit if you need to.
They’ll also ask to see documents about money, savings and rent, for example:
  • payslips
  • bank, building society or Post Office accounts
  • rent book or tenancy agreement
  • benefits and tax credit awards
Visits usually last up to an hour but may be longer.
For further information visit https://www.gov.uk/dwp-visit