Home visit to check your benefit payment
You may get a visit from a Department for Work and Pensions (DWP) officer to check that your benefit payment is correct. The reason for the visit is to collect national statistics on the benefits system.
A Performance Measurement review officer may visit you if you’re claiming:
Employment and Support Allowance
Jobseeker’s Allowance (JSA)
Personal Independence Payment (PIP)
Your name is selected at random to be checked. You’ll get a letter in advance telling you about the visit.
Check their identity
You can check the identity of the Performance Measurement review officer by:
asking to see their photo identity card
calling the Business Support Team and giving the review officer’s name
Business Support Team
Telephone: 0191 216 8050
NGT text relay (if you cannot hear or speak on the phone): 18001 then 0191 216 8050
Monday to Friday, 9am to 5pm
Find out more information about call charges
What to expect
The officer will interview you in your home and will want to see 2 forms of identification.
You can reschedule the visit if you need to.
They’ll also ask to see documents about money, savings and rent, for example:
bank, building society or Post Office accounts
rent book or tenancy agreement
benefits and tax credit awards
Visits usually last up to an hour but may be longer.