Contact the International Pension Centre
Get advice or information about pensions and benefits if you live abroad or have lived abroad.
Online
You can contact the International Pension Centre (IPC):
You need to report changes to your personal details (such as your address or bank details) by telephone or letter.
Telephone
State Pension
Telephone: +44 (0) 191 218 7777
Textphone: +44 (0) 191 218 7280
Monday to Friday, 8:00am to 7:30pm
Pro-rata Employment and Support Allowance (PRESA)
If you were given PRESA under European Community regulations.
Telephone +44 (0) 191 206 9390
Monday to Friday, 8:00am to 7:30pm
Employment and Support Allowance (ESA)
If you were given ESA under UK regulations.
Telephone +44 (0) 191 206 9390
Monday to Friday, 8:00am to 7:30pm
Industrial Injuries Disablement Benefit (IIDB)
Telephone +44 (0) 191 206 9390
Monday to Friday, 8:00am to 7:30pm
Jobseeker’s Allowance
Telephone +44 (0) 191 206 9390
Monday to Friday, 8:00am to 7:30pm
Bereavement Support Payment, Bereavement Allowance or Widowed Parent’s Allowance
If you are under UK State Pension age
Telephone +44 (0) 191 206 9390
Monday to Friday, 8:00am to 7:30pm
Incapacity Benefit and Maternity Allowance
Telephone +44 (0)191 206 9390
Monday to Friday, 8:00am to 7:30pm
Post
If you want to send items by courier, check they can deliver to the postcode - otherwise they may return your post to you at your own cost.
The Pension Service 11
Mail Handling Site A
Wolverhampton
WV98 1LW
United Kingdom
Delays to pension or benefit payments
If you live abroad and your payment is due in the same week as a US bank holiday, it could arrive one day late. This is because a US company processes these payments.
Read about pensions and benefits
You can read guidance on pensions and benefits including:
how to protect your State Pension and benefit entitlement if you move abroad, including voluntary National Insurance contributions
NHS advice about planning your healthcare abroad, including how to apply for an S1 form