Disability Service Centre

Contact the Disability Service Centre 

Get advice or information about a claim you’ve already made for Disability Living Allowance, Attendance Allowance or Personal Independence Payment.

Personal Independence Payment (PIP) 

Telephone: 0800 121 4433 

Textphone: 0800 121 4493 

NGT text relay (if you cannot hear or speak on the phone): 18001 then 0800 121 4433 

Monday to Friday, 8am to 7:30pm 

There’s a different number if you want to make a claim for PIP.  

British Sign Language (BSL) video relay service 

To use the Personal Independence Payment video relay service you must: 

Monday to Friday, 8am to 7:30pm 

The video relay service uses a free plugin. You may need to change the security settings on your device to install this. 

Alternative formats

Call to ask for alternative formats, such as braille, large print or audio CD.

Disability Living Allowance (DLA)

If you’ve made a claim for Personal Independence Payment (PIP) and you want to talk about Disability Living Allowance, you need to call the PIP number instead.

If you were born after 8 April 1948

Telephone: 0800 121 4600 

Textphone: 0800 121 4523 

NGT text relay (if you cannot hear or speak on the phone): 18001 then 0800 121 4600 

Monday to Friday, 8am to 7:30pm 

If you were born on or before 8 April 1948 

Telephone: 0800 731 0122 

Textphone: 0800 731 0317  

NGT text relay (if you cannot hear or speak on the phone): 18001 then 0800 731 0122 

Monday to Friday, 8am to 6pm 

British Sign Language (BSL) video relay service 

To use the Disability Living Allowance video relay service you must: 

Monday to Friday, 8am to 7:30pm

The video relay service uses a free plugin. You may need to change the security settings on your device to instal this. 

Alternative formats 

Call to ask for alternative formats, such as braille, large print or audio CD.  

Attendance Allowance (AA)

Telephone: 0800 731 0122 

Textphone: 0800 731 0317 

NGT text relay (if you cannot hear or speak on the phone): 18001 then 0800 731 0122 

Monday to Friday, 8am to 6pm 

British Sign Language (BSL) video relay service

To use the Attendance Allowance video relay service you must:

Monday to Friday, 8am to 7:30pm 

The video relay service uses a free plugin. You may need to change the security settings on your device to install this. 

Alternative formats 

Call to ask for alternative formats, such as braille, large print or audio CD. 

Postal address for Personal Independence Payment (PIP) 

Personal Independence Payment 
Post Handling Site B 
Wolverhampton 
WV99 1AH 

Postal address for DLA for adults (aged 16 and over) 

If you were born after 8 April 1948 
Department for Work & Pensions
Disability Living Allowance
Warbreck House
Warbreck Hill Road
Blackpool
FY2 0YE
 
If you were born on or before 8 April 1948 
Freepost DWP Disability Living Allowance 65 

Postal address for DLA for children (under 16) 

Disability Benefit Centre 4 
Post Handling Site B 
Wolverhampton 
WV99 1BY 

Postal address for Attendance Allowance 

Freepost DWP Attendance Allowance 

Complain about the Disability Service Centre 

Contact the Department for Work and Pensions to complain about the Disability Service Centre.  

Further information: