Contact the Disability Service Centre
Get advice or information about a claim you’ve already made for Disability Living Allowance, Attendance Allowance or Personal Independence Payment.
Personal Independence Payment (PIP)
Telephone: 0800 121 4433
Monday to Friday, 8:00am to 7:30pm.
There is a different number if you want to make a claim for PIP (external link)
Disability Living Allowance (DLA)
If you have made a claim for Personal Independence Payment (PIP) and you want to talk about Disability Living Allowance, you need to call the PIP number instead.
If you were born after 8 April 1948
Telephone: 0800 121 4600
Monday to Friday, 8:00am to 7:30pm
If you were born on or before 8 April 1948
Telephone: 0800 731 0122
Monday to Friday, 8:00am to 6:00pm
Attendance Allowance (AA)
Telephone: 0800 731 0122
NGT text relay (if you cannot hear or speak on the phone): 18001 then 0800 731 0122
Monday to Friday, 8:00am to 6:00pm
British Sign Language (BSL) video relay service
To use the BSL video relay service you must:
Monday to Friday, 8:00am to 7:30pm
The video relay service uses a free plugin. You may need to change the security settings on your device to install this.
Alternative formats
Call to ask for alternative formats, such as braille, large print or audio CD.
Postal address for Personal Independence Payment (PIP)
Postal address for DLA for adults (aged 16 and over)
Postal address for DLA for children (under 16)
Postal address for Attendance Allowance
Freepost DWP Attendance Allowance
Complain about the Disability Service Centre
Contact the Department for Work and Pensions to complain about the Disability Service Centre (external link)