Contact the Disability Service Centre
Get advice or information about a claim you’ve already made for Disability Living Allowance, Attendance Allowance or Personal Independence Payment.
Personal Independence Payment (PIP)
Telephone: 0800 121 4433
Textphone: 0800 121 4493
NGT text relay (if you cannot hear or speak on the phone): 18001 then 0800 121 4433
Monday to Friday, 8am to 7:30pm
There’s a different number if you want to make a claim for PIP.
British Sign Language (BSL) video relay service
To use the Personal Independence Payment video relay service you must:
Monday to Friday, 8am to 7:30pm
The video relay service uses a free plugin. You may need to change the security settings on your device to install this.
Alternative formats
Call to ask for alternative formats, such as braille, large print or audio CD.
Disability Living Allowance (DLA)
If you’ve made a claim for Personal Independence Payment (PIP) and you want to talk about Disability Living Allowance, you need to call the PIP number instead.
If you were born after 8 April 1948
Telephone: 0800 121 4600
Textphone: 0800 121 4523
NGT text relay (if you cannot hear or speak on the phone): 18001 then 0800 121 4600
Monday to Friday, 8am to 7:30pm
If you were born on or before 8 April 1948
Telephone: 0800 731 0122
Textphone: 0800 731 0317
NGT text relay (if you cannot hear or speak on the phone): 18001 then 0800 731 0122
Monday to Friday, 8am to 6pm
British Sign Language (BSL) video relay service
To use the Disability Living Allowance video relay service you must:
Monday to Friday, 8am to 7:30pm
The video relay service uses a free plugin. You may need to change the security settings on your device to instal this.
Alternative formats
Call to ask for alternative formats, such as braille, large print or audio CD.
Attendance Allowance (AA)
Telephone: 0800 731 0122
Textphone: 0800 731 0317
NGT text relay (if you cannot hear or speak on the phone): 18001 then 0800 731 0122
Monday to Friday, 8am to 6pm
British Sign Language (BSL) video relay service
To use the Attendance Allowance video relay service you must:
Monday to Friday, 8am to 7:30pm
The video relay service uses a free plugin. You may need to change the security settings on your device to install this.
Alternative formats
Call to ask for alternative formats, such as braille, large print or audio CD.
Postal address for Personal Independence Payment (PIP)
Postal address for DLA for adults (aged 16 and over)
Postal address for DLA for children (under 16)
Postal address for Attendance Allowance
Freepost DWP Attendance Allowance
Complain about the Disability Service Centre
Contact the Department for Work and Pensions to complain about the Disability Service Centre.