We are currently experiencing technical problems with our payment system resulting in credit or debit card payments taking longer than usual to be debited from customers bank accounts. Please check your bank statement regularly.
The following alternatives are available:
Direct Debit - Via the Anglia Revenues website or by contacting 01842 756567
Faster Payment - via a bank transfer using the following details - Payee: East Cambridgeshire District Council, Sort Code: 08-90-43, Account Number: 61514920, Reference Number: You MUST enter a reference number, e.g. council tax or invoice number or at least a description e.g. parking permit, to enable us to allocate your payment correctly.
If you have any concerns regarding a payment, that you have already paid or wish to make, please contact our Customer Services Team on 01353 665555 who will be happy to help you. We apologise for any inconvenience caused and please be assured we are doing all we can to rectify this problem as soon as possible. Thank you for your patience.
When you use our website, the personal information and card numbers you send us are encrypted, which turns them into bits of code that are securely transmitted to us over the internet.
The information you give us during an online transaction is used only to record your payment.
We have a duty under the Data Protection Act 1998 to ensure that the information is only used for the purpose it is provided for, and is not disclosed to anyone else. It is always a good idea when using a credit or debit card to make an online payment to be aware of other people or anything unusual as you enter your details as this will help to prevent them being fraudulently misused.
Please note that this Council makes a charge for the use of Credit cards (currently 2.5%). There is no charge for the use of Debit cards.