Have you been impressed by the level of service you have received from someone who works for the council?  Were they particularly helpful, dedicated or did they go the extra mile to resolve your problem or query, or address your concern?

If you would like to play a part in thanking an employee of the council, please let us know by nominating them for a Leading Lights Customer Services Award.

What to do?

If you would like to tell us about your experience, please complete the online nomination form below:

What happens to your feedback?

A winner of the Customer Services Award is decided every six months by a panel of judges, which includes the Chairman or Vice Chairman of the Regulatory and Support Services Committee, HR Service Delivery Member Champion and a member of Management Team.  All feedback received, however big or small, will be used by the panel to decide who should receive the award.  

The results will be announced on this website, and through other methods of internal communication.  All winners will receive a letter of recognition from the Chief Executive and an invitation to attend a future council meeting to be presented with their prize by the relevant member service champion.

Winners will also be invited to the council's annual award ceremony where the Chairman of the Council and Chairman of the Regulatory and Support Services Committee will present them with a certificate.

If you nominate, we will of course let you know if the individual has been presented with the Leading Lights Customer Services Award (unless you tell us otherwise).