Census 2021 support and help

It is important that you fill in your census questionnaire because it gives us the most detailed information we have about our society.

Ahead of Census Day (Sunday 21 March), the Office for National Statistics (ONS) will send you a letter in the post with an access code and instructions. You can do you census online as soon as you get yours.

The ONS aim to make things as easy as possible for everyone, but if you need help taking part in the census, there are a wide range of support services available. You can request help for yourself, or someone else, including:

  • guidance and help in many languages and formats
  • a paper version of the questionnaire, if you prefer
  • accessible census guidance, for example, in braille

There is a help area on the census website. It covers everything from who to include on the questionnaire, to how to answer each question. If you cannot find what you need, there is a dedicated contact centre where census staff will be on hand to give help over the phone, in a web chat or on social media.