Coronavirus: Changes to our Services

Our focus and actions will remain aligned with national advice. We are putting in place contingency plans to address the impact of the coronavirus outbreak on our services.

We remain open for business and as the situation develops we will continue to change and adapt our services.

We will keep this page up to date with news of any changes to our services.

Building Control

Requests for site inspections are being accepted and risk assessed on an individual basis.

Committee Meetings

Due to the Covid-19 restrictions, Council and Committee meetings are currently being conducted remotely using the Zoom video conferencing facility. Please see the individual Agendas in Council Meetings for further information.

Leisure Centres

The Hive Leisure Centre has re-opened.  For more information visit The Hive Leisure Centre.


Ely Market has now reopened with social distancing and safety measures in place. If you are not able to visit yet, please go to the Ely Markets website for details of traders offering home deliveries of fruit, vegetables and other essentials.


The Planning Team have updated their contact details, please see the Planning Team page and Applying for Permission for more information.

Planning Enforcement

Play Areas

Play areas have re-opened.  Visit our Parks and Open Spaces Information page for more details.

Public Toilets

All public toilets are open.


The Council Reception is closed to the Public. However we are offering appointments to residents who need face-to-face contact with a Customer Services Officer or Housing and Community Advice Officer.
As a Council we are committed to keeping our services available but we need to work with the community to slow the spread of the disease.  To do this we want to avoid face-to-face contact wherever we can to protect our customers and our staff.
We ask all customers to access services via our website where possible, or to contact us by telephone or email. Most enquiries can be resolved over the telephone or online. 

Contact Us


All waste collections are running as normal.