East Cambridgeshire District Council

Missed collections must be reported by the end of the next working day and will be collected within 24 hours.

Missed replacement bags i.e Black and Brown sacks, must be reported by the end of the next working day and will be replaced within 2 working days

Householders are entitled to one black refuse sack per week.  Brown bags will be replaced like for like by Veolia, up to a maximum of 4 per household.  e.g. if you leave out 4 bags, then 4 will be left.  If you leave out 6 bags, only 4 will be left.  Additional brown bags can be purchased from these outlets.

Black boxes are currently limited to one per property.  Additional materals can be placed in carrier bags and left on top of or next to the box.  Please keep paper, glass and cans in separate bags.

If your box has been stolen or damaged please complete this online form.  A replacement box should be delivered within 5 working days of your report.  If you have a damaged box, please leave it out for Veolia to collect when they deliver the replacement box.

Litter bins in Ely, Littleport and Soham town centres are emptied daily.  Other villages and town outskirts are emptied on the normal refuse collection days.

• Check refuse collection days
  

To report a full litter bin, please complete this online form.  The litter bin should be emptied by the end of the next working day after receiving your report.

Dog waste bins are serviced once a week throughout the district.  If you would like to report a full dog waste bin please complete this online form.  The bin will be emptied by the end of the next working day after receiving your report.

If you find a dead animal in the street or on any other public land, please contact us and we will remove the animal as quickly as we can.

The Council is not responsible for dead animals on private land.

If you would like to report an abandoned vehicle, please complete this form.  Please give as much information as possible so our officers can find and identify the vehicle.

If you have just moved into the area, or are about to move into the area, you can request a new customer pack from Veolia.  This will include a black recycling box, green waste recycling bags and a recycling and collections calendar.  Your welcome pack will be delivered within 5 working days of your request, or within 5 working days of your moving date.  To request a new customer pack, please complete this online form.

The Council is responsible for the removal of drug related items found in a public place during normal ofice hours.  If you have found drug related items, please contact customer services on 01353 665555 or complete this online form.  Do not touch the items or place them in a bin or toilet.

If you have discovered drug related items in a public place outside of normal office hours please contact the police on 0845 4564564.

If you wish to report a fly-tipping incident, please complete this online form.  Fly-tipping will normally be removed from town centres/shopping streets by the end of the next working day and other areas within 3 working days.

Sometimes, further investigation may be required, in which case it may take longer to remove.

If you wish to make an enquiry about the waste and recycling service, please complete this form.